Order Info
Order Info

1. Order methods

By email:
You could also email us your enquiry with the following information:

- Product code, quantity, prefer with brief description of each item
- Shipping address and billing address
- Contact person name, telephone number, fax number, email address.

By phone/ Fax: Please contact us by phone No + 84.24.2811148 or by fax No + 84.24.2512408 anytime (24/7) and inform us the above information.
Via trade fairs: We often take part in many annual international trade fairs. You could contact us directly and place your order at their spot.

* We never and will not sell or give your contact information to any other parties. We only use it strictly for the communication between you and our company.

2.  Minimum order and product samples

Minimum order: US$5,000 and 500 pieces of each item for official order.
Product samples: Any requirement for product samples should be advised by email or fax. Sample fees will be doubled on the basic of the given price; carrier charge will be on customer’s account. However, all these fees will be fully refundable against customer’s the first official order.

3.    Packing standard

-   For lacquer products: Goods is individual wrapped in 2 layers of soft and brown paper, then packed in 3-layer inner carton with sponges inserted, which surround the item. Inner carton are packed in suitable 5- layer master carton with outside label, barcode (if required).
-   For the bamboo, rattan, water hyacinth, fern products: Goods is individual wrapped in brown paper, then packed in 3 or 5 layer carton with outside label, barcode (if required).
-   The use of wooden crates is strongly recommended to protect the goods from being damaged. The crates will be made at US$15 per CBM.

4.    Shipping information

- Delivery methods: prices often are quoted on FOB Vietnam. So the products are shipped by sea or by air in any port of Vietnam. If you request us to quote the price on CIF Vietnam, please provide us the destination.
- Forwarder and transport charge: You reserve the right to choose any forwarder you prefer. Then please give us your forwarder’s name, your account No. However, if you need our help for choosing the carrier, please feel free to contact us and let us know the items you would like to order so that we could inform you the best forwarder with the most reasonable estimated shipping costs. And we ensure that we don’t make money from shipping charges.
- Delivery time: around 60 - 75 business days for the lacquers, and 30 – 45 working days for the rest after receipt of your deposit payment.
- Delivery documents: invoice, packing lists, certificate of origin, and the other documents required have to be confirmed before delivery of goods.

5.    Payment terms

-   We accept your payment by cash, T/T, L/C.
-   For sample orders, the total value is fully advanced by T/T to confirm the order
-   For official orders, 40% deposit of the total value is advanced by T/T and the rest is paid when the goods is on board with B/L. You could make payment by irrevocable L/C at sight if the total order amount is over US$ 10,000.00.

6.     Customs Information

Please contact your local customs office for further information about receipt of goods in your country. Any additional charges of customs clearance or import duties outside Vietnam will be on customer’s account.

7.     Order changes

If you need to change an order submitted for any reason, please don’t hesitate to notify us as soon as possible. We will try our best to respond to your request.

8.     Disclaimer

Please note that our products are totally hand-made and original. So, no two pieces are exactly alike. There may be slightly differences in their color, size, weight and pattern. However, we always define the quality standards, which are applied to all production procedures: material treatment, producing, packing, and loading containers. With our company’s quality policies and experiences, QC department make sure that every product is made with high standard process and constant qualification.

9.    Additional information

-   You could choose any color from our color sample board for any products ordered.
-   Customers’ designs and colors: your own designs and colors are always welcome. Please send us all your requirements.
-    All our prices are subject to change without notice. So, they will be re-confirmed at time of order confirmation.

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Postal address: Suite 908 Building 17T7 Trung Hoa Nhan Chinh Urban Area, Thanh Xuan District, Hanoi, Vietnam
Tel: (84.4) 628 11148    -   Fax: (84.4) 625 12408
Email: info@hueminhjsc.com.vn    -    Website: http://hueminhjsc.com.vn
Copyright © 2011 Hue Minh Joint Stock Company. All rights reserved.